Privacy policy

Last updated: 2 October 2026
Entity: Sensuous Pty Ltd
ABN: 41 103 982 010

This Privacy Policy explains how Sensuous Pty Ltd (“Sensuous”, “we”, “our”, “us”) collects, uses, discloses and protects your personal information when you visit sensuous.com.au or purchase our products. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

1.1 Information you provide

Name

Email address

Phone number

Billing and shipping address

Order details

Customer service communications

1.2 Automatically collected information

When you browse our store, Shopify automatically collects:

IP address

Device type

Browser type

Cookies

Pages viewed

Time spent on site

Referring URLs

1.3 Payment information

Payment information is processed securely by thirdparty providers:

Shopify Payments

PayPal

Afterpay

Any other payment gateway used by Sensuous

We do not store full credit card details.

1.4 Advertising and analytics data

We use advertising and analytics platforms that may collect behavioural data:

Meta (Facebook/Instagram)

Google Ads

Google Analytics

TikTok Ads (if applicable)

These platforms may use cookies or similar technologies to deliver personalised ads.

2. How We Use Your Information

We use your information to:

Process and fulfil orders

Communicate with you about your purchase

Provide customer support

Improve our website and product offerings

Conduct analytics and performance measurement

Deliver personalised advertising

Comply with legal obligations

3. Disclosure of Your Information

We may disclose your personal information to:

Shopify (our ecommerce platform)

Payment providers

Courier and logistics partners

Advertising platforms

IT and security service providers

Legal or regulatory authorities when required

We do not sell personal information.

4. International Transfers

Shopify and some third-party providers may store data overseas. These providers use industry-standard security controls.

5. Cookies

We use cookies for:

Website functionality

Shopping cart operations

Analytics

Advertising and retargeting

You may disable cookies in your browser, but some features may not function correctly.

6. Your Rights

Under Australian law, you have the right to:

Access your personal information

Request corrections

Request deletion where legally permissible

Lodge a complaint

Requests can be made via the contact details below.

7. Data Security

We use secure systems, encryption, and restricted access to protect your personal information.

8. Contact Us

Sensuous Pty Ltd
Email: customerservice@sensuous.com.au
Tel: +61 452 417 367
Address: Unit 28, 3-9 Octal Street, Yatala, Queensland, 4207 Australia