Privacy policy

Effective Date: 01/07/2025

At Sensuous, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Contact details (email address, phone number, postal address)
Date of birth (where required)
Payment and transaction information (for purchases)
Company details (for B2B enquiries)
Gender (optional)
Preferences and feedback
Information from customer service or support enquiries
IP address and browsing data (via cookies and analytics tools)

We only collect personal information that is reasonably necessary for our functions or activities, or as required by law.

2. How We Collect Personal Information

We collect your personal information when you:

Make a purchase through our website
Sign up for a newsletter or account
Submit an enquiry via a contact form
Participate in surveys, competitions, or promotions
Communicate with our customer service team
Visit or interact with our websites (via cookies and third-party analytics tools)

3. Why We Collect and Use Your Personal Information

We use your personal information to:

Fulfil orders and process payments
Provide product support and customer service
Communicate with you about your account or orders
Send marketing communications (where you have consented)
Improve our websites, products, and services
Conduct business and marketing analytics
Meet legal or regulatory obligations

You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

4. Disclosure of Personal Information

We may disclose your personal information to:

Payment processors and financial institutions
Couriers and logistics providers
IT service providers, web hosting, and email platforms
Marketing or research agencies (where engaged)
Legal, accounting, or compliance advisors
Government authorities or regulators (as required by law)

Some of these third parties may be located outside Australia. Where your information is disclosed overseas, we will take reasonable steps to ensure it is handled in accordance with this policy and Australian privacy law.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Using secure servers and encryption
Limiting access to personal information to authorised personnel
Implementing industry-standard cybersecurity protocols

If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, incomplete, or misleading.

To request access or correction, please contact us via the details below. We may ask for verification of your identity before fulfilling your request.

7. Use of Cookies and Analytics

Our websites use cookies and similar technologies to enhance your browsing experience and collect data about how you interact with our sites. This includes:

Remembering preferences
Analysing usage trends
Marketing and retargeting activities (e.g., Google, Meta, TikTok)

You can adjust your browser settings to refuse or manage cookies, but this may affect site functionality.

8. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We recommend you review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our websites and marked with the effective date. By continuing to use our services, you accept any changes to the policy.

10. Contact Us

If you have any questions, concerns, or complaints about our handling of your personal information, please contact us:

Email: info@sensuous.com.au
Phone: +61 (7) 5577 3590
Mail: 3-9 Octal Street, Unit 28, Yatala QLD 4207

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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Privacy Policy