Sensuous Privacy PolicyAt Sensuous, we respect your privacy and are committed to protecting the personal information we collect. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data of our customers, competition entrants, suppliers, and affiliates. It also explains your rights and how you can exercise them.
1. ScopeThis Privacy Policy applies to:Customers who purchase Sensuous products or servicesCompetition entrants participating in Sensuous-sponsored contests or giveawaysSuppliers and affiliates who provide goods or services or participate in our promotional activities 2. Information We CollectWe collect personal information when you interact with us, including:a. Customers:Full nameContact details (e.g., email address, phone number, mailing address)Payment information (e.g., credit card details)Purchase history and preferencesAny correspondence with customer service b. Competition Entrants:Full nameContact details (e.g., email address, phone number, mailing address)Date of birth (for eligibility verification)Purchase details (if applicable for competition entry)Any information you provide for entry into the competition c. Suppliers and Affiliates:Business name and contact detailsContact person’s name, email, and phone numberBank details for invoicing and paymentsContractual agreements and correspondence 3. How We Use Your InformationWe use the collected personal information for various legitimate purposes, including:a. Customers:To process and fulfill ordersTo manage customer inquiries and provide supportTo send product updates, promotions, and marketing communications (with your consent)To analyze purchasing patterns to improve our products and servicesb. Competition Entrants:To administer and manage competitions, including verifying eligibility and contacting winnersTo deliver prizesFor promotional purposes, if you have given consent (e.g., publishing your name as a winner)c. Suppliers and Affiliates:To manage our business relationships and maintain contractsTo process payments and manage invoicingTo communicate about product deliveries, services, and promotional partnerships4. Legal Basis for ProcessingWe process your personal information based on:
Consent, where you have provided it (e.g., marketing communications, competition entry)Performance of a contract, to fulfill our obligations (e.g., processing orders, managing supplier agreements)Legal obligations, to comply with regulations or legal processesLegitimate interests, such as improving our products and services, maintaining customer relationships, or managing our supply chain5. Data Sharing and DisclosureWe will never sell or rent your personal data. However, we may share your information with trusted third parties when necessary, including:
Service providers, such as payment processors, couriers, and email platforms, who assist in managing our business operationsLegal or regulatory authorities, if required by lawAffiliates or partners, for joint promotions or business collaborations (with your consent)We ensure that third-party service providers adhere to privacy and data protection regulations.
6. International Data TransfersIf we transfer personal data outside of your jurisdiction (e.g., for cloud storage or to service providers), we take appropriate measures to ensure that your information is protected in accordance with applicable laws.
7. Data RetentionWe retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal and regulatory requirements. Specifically:
Customer and transaction data is retained for as long as required for our accounting and reporting obligationsCompetition entrants' data is retained for the duration of the competition and any follow-up period for prize delivery or disputesSupplier and affiliate data is retained for the length of the business relationship and in compliance with legal and contractual requirements8. Data SecurityWe take reasonable precautions to secure your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive informationSecure payment processing systemsRestricted access to personal data within our organizationHowever, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute data security.
9. Marketing CommunicationsWith your consent, we may send you marketing communications about our products, services, or special promotions. You can opt out of receiving marketing emails by following the unsubscribe instructions included in these communications or by contacting us directly.
10. Your RightsYou have the following rights regarding your personal data:
The right to access the personal information we hold about youThe right to correct or update any inaccurate or incomplete dataThe right to request the deletion of your personal information (subject to certain legal or legitimate interests)The right to object to or restrict certain data processing activitiesThe right to withdraw your consent at any time, where applicableThe right to data portability, where applicableTo exercise any of these rights, please contact us at the details provided below.
11. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and where appropriate, notified to you.
12. Contact InformationIf you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
SensuousEmail: info@sensuous.com.auPhone: 07 5577 3590Address: 28/3-9 Octal Street Yatala QLD 4207
This Privacy Policy is designed to comply with privacy regulations such as GDPR, CCPA, and other relevant laws.
1. ScopeThis Privacy Policy applies to:Customers who purchase Sensuous products or servicesCompetition entrants participating in Sensuous-sponsored contests or giveawaysSuppliers and affiliates who provide goods or services or participate in our promotional activities 2. Information We CollectWe collect personal information when you interact with us, including:a. Customers:Full nameContact details (e.g., email address, phone number, mailing address)Payment information (e.g., credit card details)Purchase history and preferencesAny correspondence with customer service b. Competition Entrants:Full nameContact details (e.g., email address, phone number, mailing address)Date of birth (for eligibility verification)Purchase details (if applicable for competition entry)Any information you provide for entry into the competition c. Suppliers and Affiliates:Business name and contact detailsContact person’s name, email, and phone numberBank details for invoicing and paymentsContractual agreements and correspondence 3. How We Use Your InformationWe use the collected personal information for various legitimate purposes, including:a. Customers:To process and fulfill ordersTo manage customer inquiries and provide supportTo send product updates, promotions, and marketing communications (with your consent)To analyze purchasing patterns to improve our products and servicesb. Competition Entrants:To administer and manage competitions, including verifying eligibility and contacting winnersTo deliver prizesFor promotional purposes, if you have given consent (e.g., publishing your name as a winner)c. Suppliers and Affiliates:To manage our business relationships and maintain contractsTo process payments and manage invoicingTo communicate about product deliveries, services, and promotional partnerships4. Legal Basis for ProcessingWe process your personal information based on:
Consent, where you have provided it (e.g., marketing communications, competition entry)Performance of a contract, to fulfill our obligations (e.g., processing orders, managing supplier agreements)Legal obligations, to comply with regulations or legal processesLegitimate interests, such as improving our products and services, maintaining customer relationships, or managing our supply chain5. Data Sharing and DisclosureWe will never sell or rent your personal data. However, we may share your information with trusted third parties when necessary, including:
Service providers, such as payment processors, couriers, and email platforms, who assist in managing our business operationsLegal or regulatory authorities, if required by lawAffiliates or partners, for joint promotions or business collaborations (with your consent)We ensure that third-party service providers adhere to privacy and data protection regulations.
6. International Data TransfersIf we transfer personal data outside of your jurisdiction (e.g., for cloud storage or to service providers), we take appropriate measures to ensure that your information is protected in accordance with applicable laws.
7. Data RetentionWe retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal and regulatory requirements. Specifically:
Customer and transaction data is retained for as long as required for our accounting and reporting obligationsCompetition entrants' data is retained for the duration of the competition and any follow-up period for prize delivery or disputesSupplier and affiliate data is retained for the length of the business relationship and in compliance with legal and contractual requirements8. Data SecurityWe take reasonable precautions to secure your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive informationSecure payment processing systemsRestricted access to personal data within our organizationHowever, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute data security.
9. Marketing CommunicationsWith your consent, we may send you marketing communications about our products, services, or special promotions. You can opt out of receiving marketing emails by following the unsubscribe instructions included in these communications or by contacting us directly.
10. Your RightsYou have the following rights regarding your personal data:
The right to access the personal information we hold about youThe right to correct or update any inaccurate or incomplete dataThe right to request the deletion of your personal information (subject to certain legal or legitimate interests)The right to object to or restrict certain data processing activitiesThe right to withdraw your consent at any time, where applicableThe right to data portability, where applicableTo exercise any of these rights, please contact us at the details provided below.
11. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and where appropriate, notified to you.
12. Contact InformationIf you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
SensuousEmail: info@sensuous.com.auPhone: 07 5577 3590Address: 28/3-9 Octal Street Yatala QLD 4207
This Privacy Policy is designed to comply with privacy regulations such as GDPR, CCPA, and other relevant laws.